Discover Smart Connect, by Gosat — more than a multichannel cloud PBX, it’s an intelligent unified communications platform designed to transform and optimize the way your company connects, collaborates, and grows.
Smart Connect is a cloud-based IPBX solution that centralizes all your company’s communication — voice, video, messaging, IVR, CRMs, dashboards, and more — into a single, secure, scalable platform accessible from anywhere.
Acompanhe o desempenho da sua operação com gráficos em tempo real e relatórios personalizados, otimizando sua estratégia de atendimento ao cliente.
Monitoramento em Tempo Real: Acompanhe filas de atendimento, taxas de abandono e indicadores-chave de desempenho (KPIs).
Relatórios Avançados: Geração de relatórios detalhados.
Onde estiver, sua equipe estará sempre integrada.
Acesse as funcionalidades do Smart Connect por meio de dispositivos móveis, desktops e web, permitindo que sua equipe trabalhe de qualquer
lugar.
Conectividade em Tempo Real: Chamadas, videoconferência e chats acessíveis em qualquer
dispositivo.
Interface Intuitivas: Simples de usar para todos os níveis de usuários. Ideal para equipes presenciais, híbridas e remotas.
Smart Connect integrates with leading CRMs, messaging platforms, and Microsoft solutions to streamline processes and boost efficiency.
Ensure full interaction records and improve service quality with a customized IVR.
Gravação de Chamadas: Armazene interações para auditorias, treinamento e conformidade.
URA Receptiva Personalizada: Direcione as chamadas de forma eficiente com saudações e roteamentos inteligentes.
Host high-quality meetings with HD audio and video, screen sharing, and integrated chat.
Áudio e Vídeo HD: Garantia de qualidade superior nas videoconferências.
Chat Functionality: Keep communication flowing during meetings.
Transformação de chamadas de áudio em vídeo: Uma experiência flexível, acessível diretamente de dispositivos móveis ou web.
Say goodbye to high hardware costs. Enjoy high performance, access from anywhere at any time, full mobility, and no need for on-premises servers.
Bring voice, video, chat, messaging, IVR, and integrations together in one environment. Less fragmentation, more control.
Easily connect with leading CRMs, messaging platforms (WhatsApp, Messenger, Live Chat), and Microsoft solutions (Teams and Azure).
Optimize daily operations with smart features that automate tasks and improve communication across departments.
Designed to be simple, even with advanced features. Ideal for operational teams and IT departments, with a fast learning curve and smooth usability.
A complete control panel to create extensions, configure IVRs, define call-handling rules, and scale as your business grows.
Didn’t find the ideal product here?
Then let’s talk and build a solution tailored specifically to your business! Together, we can design the best way to solve your challenges, whether through system customization, process optimization, dashboard creation, CRM/ERP integrations, and more.
We develop all types of intelligent solutions for telephony systems, supporting businesses of all sizes and industries.
Would you like to offer your customers free and easy access to customer service with a toll-free (0800) number?
Ensure greater convenience and trust for your brand with a toll-free (0800) number, where your company covers the cost of the call at no additional cost to the caller.
It’s a great way to attract more customers, increase accessibility, and enhance the customer experience. In addition, toll-free numbers are widely recognized and convey credibility, making them the ideal choice for companies looking to deliver excellent customer service and expand their reach.
How about using a National Single Number in your business, offering broad nationwide coverage?
The National Single Number (NUN) is a telephony solution that allows your company to centralize customer service through a single number, with broad coverage across Brazil. It also offers the advantage of making call costs more affordable.
By using numbers such as 4003 or 3003, your customers pay only a local call rate, regardless of where they are in Brazil. Meanwhile, your company covers only the cost of voice transport.
In addition, NUN has the advantage of being integrated with WhatsApp Business across all area codes (DDDs), making communication easier nationwide and delivering more accessible and efficient customer service.
We understand that shared environments, contact centers, and home offices can be noisy and busy. But that doesn’t mean your customer has to have a poor experience, right?
Noise Firewall brings greater comfort to voice communications by eliminating background noise, interference, and other people’s voices, delivering a more pleasant call experience. It removes the perception that one side is being heard more quietly and balances the voices of both the customer and the agent with greater clarity and presence.
A 100% digital solution with no need for any physical equipment.
Are you looking for a customer service automation solution that interacts with your customers in a humanized way?
Our virtual agent is intelligent, customizable, and capable of handling multiple interactions simultaneously, with no need for breaks and through a 100% digital process.
GOSAT’s Smart Call is ideal for collections operations, surveys, inquiries, confirmations, and sales. With it, you can multiply your potential by breaking through the limits of your number of service positions.
It is a fast, efficient, and flexible service that reduces infrastructure costs, saves time, and boosts your results.
Ready to take the next step and improve the quality of your company’s telephony while boosting productivity?
If you’re looking to reduce costs and increase efficiency in telephony, VoIP is the ideal solution.
With VoIP, your company can make high-quality voice calls over the internet, offering the flexibility to connect with customers and team members anywhere in the world.
This route uses the SIP protocol, ensuring the robustness and efficiency of your telephony system, simplifying call management, and delivering faster and more secure communication. It integrates different devices and platforms, such as softphones, IP phones, and PBXs, creating a unified and borderless communication environment.
With VoIP, your company gets the perfect combination: cost savings, flexibility, and cutting-edge technology to optimize communication, improve customer service, and drive better results.
How about evolving and transforming your company’s communication with customers, while also increasing your message conversion rates?
RCS goes beyond traditional text messaging, enhancing communication with your customers. Share image carousels, explainer videos, banners, audio messages, and geolocation. These features transform message-based interactions into a more efficient, engaging, and interactive experience for customers, while also driving better sales results. For those seeking a more direct approach, SMS remains a reliable tool. With it, you can send short and objective messages with the speed and security required, ensuring your audience receives the right information at the right time.
How about having your brand identified on every call and avoiding being classified as spam or fraud?
Branded Call has become a true game changer for companies that understand the importance of improving call experience and security for their customers. By delivering greater trust and transparency, this solution encourages customers to answer more calls amid the high volume of spam and potential fraud calls.
How about optimizing your team’s time and integrating all communication processes into a single multichannel IPBX platform, bringing together different tools and channels in a smart way to increase efficiency and productivity?
Smart Connect is the complete solution that transforms your company’s internal and external communication by centralizing voice calls, video conferencing, instant messaging, IVRs, and live chat into a single platform.
It connects your team efficiently, provides detailed reports to improve performance, and simplifies communication management, all in a practical and easy way, allowing you to focus on growing your business.
With Smart Connect, you benefit from high dialing capacity, expanding your potential and breaking the limits of agent positions, providing greater flexibility and scalability for your operation. In addition, we estimate that our IPBX, by bringing multiple functionalities together in a single platform, can generate cost savings of up to 50%.
This is made possible by using the internet for calls, reducing maintenance costs through a cloud-based system, and increasing the
team’s productivity, resulting in savings of time and resources.